 | Regarding In-game Purchases (Updated) |
Regarding the issue occurred when making in-game purchases on Google Play
Wed 07/18/2018 03:00 am PDT
= 7/18 02:00 PST =
Dear Players,
As of 7/16 17:00 PST, some users were unable to make in-app purchases due to an issue with Google Play.
We have been informed by Google that this issue has been resolved. We sincerely apologize for any inconvenience caused during this time.
Any users affected by the issues with the Google Play Store will be contacted via e-mail by Google Play Support with updates on the situation, and will receive a refund. We ask that users who haven't received a refund yet wait a little while longer.
If issues persist, or you have any questions, please contact the Google Play Help Center.
{link:https://support.google.com/googleplay/?hl=en#topic=3364260}*Click here for the Google Play Help Center.
We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.
Dear Players,
Currently, due to a connection error found on Google Play on 2018/7/16 (Mon) PST, some players cannot receive products properly after making purchases on "Shop" and "Pilaf's Trove".
We are currently investigating this issue.
Payments for purchases may still be accepted while this issue persists. As such, if players attempt to make the same purchase multiple times, there is a possibility that the same product will be charged more than once.
Please restart the App or try again later when encountering the issue.
We truly apologize for the confusion caused, and thank you for your understanding and patience.
We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.
Dear Players,
As of 7/16 17:00 PST, some users were unable to make in-app purchases due to an issue with Google Play.
We have been informed by Google that this issue has been resolved. We sincerely apologize for any inconvenience caused during this time.
Any users affected by the issues with the Google Play Store will be contacted via e-mail by Google Play Support with updates on the situation, and will receive a refund. We ask that users who haven't received a refund yet wait a little while longer.
If issues persist, or you have any questions, please contact the Google Play Help Center.
{link:https://support.google.com/googleplay/?hl=en#topic=3364260}*Click here for the Google Play Help Center.
We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.
Dear Players,
Currently, due to a connection error found on Google Play on 2018/7/16 (Mon) PST, some players cannot receive products properly after making purchases on "Shop" and "Pilaf's Trove".
We are currently investigating this issue.
Payments for purchases may still be accepted while this issue persists. As such, if players attempt to make the same purchase multiple times, there is a possibility that the same product will be charged more than once.
Please restart the App or try again later when encountering the issue.
We truly apologize for the confusion caused, and thank you for your understanding and patience.
We hope you continue to enjoy playing Dragon Ball Z Dokkan Battle.
