Regarding the System Failure on the FAQ Website

Tue 05/19/2020 01:30 am PDT
Thank you for your support for "Dragon Ball Z Dokkan Battle".
Due to a system failure on our FAQ website, we could not  receive some of the inquiries at the following date and time.  Please read the following details and send us the inquiry again if you are affected by this system failure.  We deeply apologize for the inconvenience caused.
- Details about the system failure on the FAQ website Date and time: On May 14 (Thu), 2020 9:10~16:50 (JST) Influence: Some inquiries sent via our FAQ website were not processed correctly.
- For customers who had made an inquiry at the above date and time The system will automatically send an "Automatic Reply Mail" if your inquiry has been processed correctly. If you have received  the automatic response, it means we have successfully received your inquiry, so please kindly wait for the reply from us.
If you have not received the "Automatic Reply Mail", please send us the inquiry again. Thank you for your understanding.
We sincerely apologize for the inconvenience  caused by the system failure on our FAQ website.